1. What is an @-Witness system?
  2. What are the system requirements to make @Witness software using on local site?
  3. What are the system requirements to make an AnyView or FreeView software using on Remote site?
  4. The video appears scrambled, black and white in the video window after clicking the preview button, when you run the Local Transmitter software?
  5. The system does not run smoothly after installing the @Witness Plus software. Problem with displaying the image after installing more than one CP-400AS Plus Video Server Card on PC. System also experiencing hung-up.
  6. What is the major application of @-Witness system?
  7. What are the benefits of @-Witness system?
  8. Do I need to have a sound card to use the @-Witness system?
  9. Does the @-Witness system support SECAM?
  10. The Witness software is not able to execute after I install it.
  11. Can I install over one CP-400AS Video Server Card on my PC in the same time?
  12. The video image from certain camera port of the PCI card gives a very poor images, i.e. the video image brightness is to high?
  13. When in the 1280 x 1024 graphics mode, the video Screen does not display a full-screen?
  14. What kinds of VGA Cards have known compatibility problems with the CP-400AS video server card?
  15. There is a following message shown when I playback the video clips.
  16. What is the influence of a different setting of the image quality?
  17. When can I take a still picture?
  18. Can I use Camcorder or VCR as the resource of the video input?
  19. What is the best color of VGA?
  20. Why does the alarm notification cannot be reached by pager but only through phone?
  21. If you would like to record the video clips overnight, how can you do?
  22. Can I use other brand composite Camera to match with @-Witness system?
  23. How can I check the driver of CP-400AS Video Server Card complete installation or not?
  24. When I forget the password. What should I do?
  25. Can I execute another application software while @Witness or AnyView is in recording or in playing?
  26. Should I use the same type of modems at the both of the local site and the remote site to process the remote access function?
  27. How much speed of the modem I can use to execute the remote access function?
  28. The modem does not go through while I process the remote accesses function.
  29. Cannot run @-Witness on Windows 2000?
  30. Cannot support Add/Remove HDD
  31. Video clip experiencing vibration.
  32. Cannot find the @-Witness card.
  33. FreeView sometimes cannot connect to the server site.
  34. Remote site cannot get Picture-Receiving? Error message? Compression error
  35. Video windows disappear after system failure and system reboot
  36. At Open Video, system displays white windows?
  37. At Open Video, system displays Blue windows?

 

Q: What is an @-Witness system?
A: @-Witness system surveillance and security system is a powerful and low cost PC-based system. It is special designed for automatic remote video security. The video transmission is via ordinary telephone line. The "@-Witness" combines real-time motion detection, video compression, auto-record and auto-notification etc. "@-Witness system" can be set to automatically notify you or law enforcement officials whenever the alarm is triggered without your continuous monitoring. Furthermore, one PC in the remote site enables you to remotely patrol your home, office, retail outlet, warehouse, factory etc.

Q: What are the system requirements to make @Witness software using on local site?
A: The Minimum system requirements

  • Desktop PC with Pentium III 500 MHz CPU or faster.
  • Windows 98, Windows2000 or above operation system.
  • 64 MB RAM minimums, 128 MB is recommended.
  • 500 MB free hard disk space.
  • VGA Video Display at 24-bit (High-color).
  • Sound card and speakers are required for sound alarm.
  • Microphone is required for recorded sound alarm.
  • Available PCI Bus for CP-400AS and CP-400AS Plus Video Server Card.
  • Modem 33.6K or faster, Modem supports Wave file is recommended.

Q: What are the system requirements to make an AnyView or FreeView software using on Remote site?
A: The Minimum system requirements for Remote Viewer

  • Desktop or Notebook PC with 133 MHz CPU or faster.
  • Microsoft Windows 95/98 or above.
  • Windows 95/98: 16MB minimum, 32MB recommended.
  • 100 MB free hard disk space.
  • CD-ROM device for install the software.
  • Modem 33.6k or faster.
  • VGA Video Display at 16-bit (true-color) or higher resolution.
  • Audio board, speakers are required for sounds.

Q: The video appears scrambled, black and white in the video window after clicking the preview button, when you run the Local Transmitter software?
A: Powerless CPU or VGA Card of PC will cause it , so you must delay preview speed. You can access Setup Preview speed tool bare by clicking on the Options Tool Manu bar and then click on the Setup preview speed tool bar.

Q: The system does not run smoothly after installing the @Witness Plus software. Problem with displaying the image after installing more than one CP-400AS Plus Video Server Card on PC. System also experiencing hung-up.
A: The problem is caused by clash of IRQ and DMA between Video Server Card and peripherals device of PC. Please disable the IRQ and DMA of peripherals device that is not used. (Example: Com1, Com2, Parallel or USB port). Ask more detail information from you computer dealer.

Q: What is the major application of @-Witness system?
A: The major applications are:

  • Home and Office: Monitor your home and office by real-time motion detector. You can monitor from any place at any time as long as you have the access to the telephone line. It also can be set to automatically notify.
  • Day care center: You can watch the kids everyday activities during the day care hours.
  • ATM Machine: It is a ideal device to monitor the ATM MACHINE. The system is capable to store an image for every transaction.
  • Lab: Monitor your long-term experiments using telephone line. You can even do this from home.
  • Factory: Check your manufacturing line using the @-Witness system to monitor your factory productivity and concerns from any computer.
  • Parking Lot: An easy way for parking lot surveillance. You can let your customers check their car.

Q: What are the benefits of @-Witness system?
A: The benefits includes:

  • Reduce the number of false alarm.
  • Reduce the loss of theft.
  • Reduce operation cost.
  • Increase management's effectiveness.
  • Monitor remote sites at anytime and anyplace.
  • Monitor multiple sites from your existing PC and without purchasing additional expensive equipment.
  • Save the cost with open systems to be upgraded easily.
  • Enhance remote security for business or home with a digital surveillance system.
  • View real-time video.
  • Replacing VCR time laps.

Q: Do I need to have a sound card to use the @-Witness system?
A: No, you can capture video without a sound card, however, you will not have the alarm function. The sound card and speaker are recommend able the requirements.

Q: Does the @-Witness system support SECAM?
A: No, the @-Witness system can not support SECAM.

Q: The Witness software is not able to execute after I install it.
A:

  1. Your operation system must be Windows98.
  2. Check CP-400AS PCI card connections.
  3. Make sure the CP-400AS driver is present and enabled.
  4. The PCI Bus of computer is workable or not.
  5. Please check your VGA card supports the high color (16 bits) and DirectX.
  6. DirectX version that provided from Windows98 of Microsoft must be matched.

Q: Can I install over one CP-400AS Video Server Card on my PC in the same time?
A: Yes, you can install CP-400AS Plus 0, CP-400AS Plus 1,CP-400AS Plus 2 or CP-400AS Plus 3 Video Serve Card in one PC system. But you can not plug the same number card into one PC.

Q: The video image from certain camera port of the PCI card gives a very poor images, i.e. the video image brightness is to high?
A: The number of video window is opened and connected camera must be match case. i.e. If you connect camera to port1 and port2, that you can open video 1 and video 2 only.

Q: When in the 1280 x 1024 graphics mode, the video Screen does not display a full-screen?
A: The CP-400AS video server card needs more graphics memory at higher resolution. The best graphics mode is 800 x 600/ High-Color or 800 x 600/ True-Color when use the @Witness application software.

Q: What kinds of VGA Cards have known compatibility problems with the CP-400AS video server card?
A: Trident 9685, Trident 9750 and Trident 9850 maybe cause compatibility problems; please check your local dealer.

Q: There is a following message shown when I playback the video clips.
A:

  1. Please check whether the video cable is connected.
  2. If the output of your camera is the digital format, the CP-400AS Video Server card cannot be used. It only accepts the traditional analog video signal.
  3. The version of DirectX does not match, Please reinstall the DirectX on CD-ROM of @-Witness software again.

Q: What is the influence of a different setting of the image quality?
A: @-Witness allows users to change the saved image quality. The different image quality that you choose will influence the image compression rate. The higher image quality, the lower compression rate you will get. It means that you need to take more of the hard disk space to save the compressed video file. But you will get a better image quality.

Q: When can I take a still picture?
A: You can take a static picture while @-Witness is in recording, in playing, in the pause mode, which is in playing, in remote view. The captured picture will be saved as a BMP file. You can process the picture in other image process software, like as PhotoShop, Words, or any other application software, which can accept the BMP file or print it.

Q: Can I use Camcorder or VCR as the resource of the video input?
A: Yes, you can use CP-400AS Video Server Card to view your videotapes, which can be played back by Camcorder (Sometimes, we call the Camcorder as the V8 camera) or VRC.

Q: What is the best color of VGA?
A: We strongly recommend using the 24bit or 32bit color of VGA, so that you will get better video image and higher compression rate for your transmission and storage.

Q: Why does the alarm notification cannot be reached by pager but only through phone?
A: We strongly recommend using the modem that can support Wave file. Because the sound alarm of phone call via Witness software that will carry the wave file for sound notification.

Q: If you would like to record the video clips overnight, how can you do?
A: If the above setting covers two days, you have to enter the schedule two times. Ex. Record videos from PM3: 00 to AM6: 30 next day. Please key in time from 15 hr. 0 min. to 23 hr. 59 min. and press Add button; then enter another schedule from 0 hr. 0 min. to 6 hr. 30 min. and press Add button again.

Q: Can I use other brand composite Camera to match with @-Witness system?
A: Yes, you can use other brand composite camera.

Q: How can I check the driver of CP-400AS Video Server Card complete installation or not?
A:

  1. Please click Start, Settings and Control Panel
  2. Click System icon
  3. Select "Device Manager"
  4. Select Sound, video and game controller, then you will find out CP-400AS Video Server Capture.

Q: When I forget the password. What should I do?
A: If you forget the password, @-Witness cannot help you to find out the password that you set before. Please uninstall the application software of Witness or AnyView firstly and reinstall it again. The password will be reset to be old password.

Q: Can I execute another application software while @Witness or AnyView is in recording or in playing?
A: Yes . The @-Witness has the capability of the multi-tasking. Even though it is in recording, you can open another application software, for example Word.

Q: Should I use the same type of modems at the both of the local site and the remote site to process the remote access function?
A: No. You do not need to use the same type of modems.

Q: How much speed of the modem I can use to execute the remote access function?
A: You can use the regular dial-up modem. Now, the speeds of the dial-up modems have 56K BPS or 33.6K BPS, We recommend you to use 56K BPS Modem that can support Wave file.

Q: The modem does not go through while I process the remote accesses function.
A:

  1. Please check your modem power on.
  2. We recommend that you power on your modem before executing Witness or AnyView application.
  3. Please check the cable between the PC and the modem to be connected.
  4. Please check the phone line, which is connected to your modem.
  5. Please check the phone number, User Name and Password is correct or not..
  6. Please check the Witness application and modem of local site if turn on.
  7. Please refer to the section of Modem setup.

Q: Cannot run @-Witness on Windows 2000?
A: Please check your @-Witness version. It has to be at least version 6.10 to be compatible with Windows 2000.

Q: Cannot support Add/Remove HDD.
A: Version 6.20 and above can support this function.

Q: Video clip experiencing vibration.
A: The CPU on your system may not be powerful enough, try to reduce your preview speed.
Also see the referenced CPU table below:

Compressor Technology CPU Video Server Card
Wavelet Pentium III 350 1 piece
Wavelet Pentium III 550 2 piece
Wavelet Pentium III 733 3 piece
Wavelet Pentium III 866 4 piece
M JPEG Pentium III 350 1 piece
M JPEG Pentium III 550 2 piece
M JPEG Pentium III 733 3 piece
M JPEG Pentium III 866 4 piece
MPEG 4 Pentium III 550 1 piece
MPEG 4 Pentium III 766 2 piece
MPEG 4 Pentium III 866 3 piece
MPEG 4 Pentium III 1G 4 piece

Q: Cannot find the @-Witness card.
A:

  1. Change the PCI slot to avoid IRQ/DMA conflict, and make sure you install software before you insert the PCI card.
  2. Upgrade driver from your Device Manager. (You can usually find Witness from the System Property under c:/driver )

Q: FreeView sometimes cannot connect to the server site.
A: Use FreeView version 5.2.

Q: Remote site cannot get Picture- Receiving ?Error message? Compression error
A: Must upgrade VGA driver.

Q: Video windows disappear after system failure and system reboot
A:

  1. Remove all other PCI cards except the @-Witness card.
  2. Download DirectX video capture

Q: At Open Video, system displays White windows?
A: Must close the video windows which are not connected to the cameras.

Q: At Open Video, system displays Blue windows?
A: Camera not getting signals. Must check camera connection.